Posted by Aaron on October 27, 2021

UPS Rates on Windows 2012 Servers

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This week we've seen reports of issues getting real-time shipping rates back from UPS's Rating API. We tracked the issue down to incompatible cipher suite support for TLS 1.2 between the server running BV Commerce and the UPS Rating API server. The intermittent nature of this problem seems to indicate that the change was made by UPS and was slowly rolled out to their server farm. Windows Server 2012 seems to be the most susceptible to this issue. Using IIS Crypto's default cipher suite settings ... [More]
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Categories: Documentation | News
Posted by Andrew on April 24, 2020

Properly Configure PayPal Referral Traffic in Google Analytics

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Without special configuration Google Analytics does not properly attribute revenue and transaction data for customers that use PayPal to pay for their order. This occurs because a customer is redirected from your site to PayPal (to pay for the order) and then redirected back to your site. Google Analytics considers this last redirect from PayPal back to your site as the referral source for this order rather than the actual referral source (e.g. organic search, paid search, email, social, direct,... [More]
Categories: Documentation
Posted by Ryan on April 13, 2020

Missing Phone Numbers On Your PayPal Orders?

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A common problem that many merchants run into when they enable PayPal as a payment option is that some orders enter into BV Commerce without a phone number. This can be a problem if the merchant needs to contact the customer regarding their order. [More]
Categories: Documentation
Posted by Ryan on March 06, 2020

Handling Credit Card Declines

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By default, BV Commerce will not place an order if the customer’s credit card is declined. In most cases, this is what the merchant wants, as the alternative would be to later contact the customer for payment information. However, there are some instances in which you might want such orders to enter into the system. For instance, in rare instances, the payment gateway that you are using may be experiencing technical issues (e.g. their servers are down), so that no credit card transactions are being accepted. In such a case, you may want to temporarily accept orders and then re-run the card from the admin once the payment gateway is working again. [More]
Posted by Aaron on October 31, 2019

BV Commerce 2020 release details

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Here is the complete list of new features, enhancements, and bug fixes in BV Commerce 2020. This list is relative to the previous release, BV Commerce 2018 SP1. [More]
Categories: News
Posted by Aaron on July 27, 2018

Webinar on 7/31 for Sales Tax Compliance

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BV Commerce and Avalara are hosting a free webinar on Tuesday, July 31 to keep you informed and stay ahead of the changing sales tax regulations resulting from the recent US Supreme Court ruling. [More]
Categories: News
Posted by Avalara on July 05, 2018

Future of Internet Sales Tax

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On June 21st, 2018 the US Supreme Court ruled in a landmark case (South Dakota v. Wayfair) that will affect the future of internet sales tax collection. This ruling opens the door for states to require online merchants to remit sales tax, regardless of whether they have a physical presence in that state. So as an ecommerce merchant, what does this mean for your business? Our sales tax partner, Avalara, is here to answer these questions with this eleven point FAQ. [More]
Posted by Aaron on April 16, 2018

Applying Service Pack 1 (SP1) to BV Commerce 2018

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The process of applying this service pack to your BV Commerce 2018 website is nearly identical to past release upgrades. [More]
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Categories: Documentation
Posted by Aaron on April 12, 2018

New Release - BV Commerce 2018 SP1

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BV Commerce 2018 SP1 Arrives Monday 4/16!   BV Commerce 2018 SP1 is a must-have update for stores running BV Commerce 2018. New in BV Commerce 2018 SP1:Copy/paste URLs for direct linking to a variant/choice product SVG theme button support for high pixel density (Retina) screens, including an Adobe Illustrator template for Foundation 4 and Bootstrap 3 themes Important bug fixesFor the complete list of changes read the release notes. Not running BV Commerce 2018? What are you waiting for... [More]
Categories: News
Posted by Aaron on April 11, 2018

BV Commerce 2018 SP1 release details

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Here is the complete list of new features, enhancements, performance improvements, and bug fixes in Service Pack 1 (SP1). This list is relative to the last release, BV Commerce 2018. New FeaturesProduct page URL updates with VariantId query string when a choice combination is selected--allows copy/pasting URL for direct linking to a variant product SVG theme button support for high pixel density (Retina) screens SVG button set for Foundation 4 and Bootstrap 3 themes--includes Adobe Illustrator... [More]
Categories: News
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