Posted by Ryan on April 13, 2020

Missing Phone Numbers On Your PayPal Orders?

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A common problem that many merchants run into when they enable PayPal as a payment option is that some orders enter into BV Commerce without a phone number. This can be a problem if the merchant needs to contact the customer regarding their order. [More]
Categories: Documentation
Posted by Ryan on March 06, 2020

Handling Credit Card Declines

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By default, BV Commerce will not place an order if the customer’s credit card is declined. In most cases, this is what the merchant wants, as the alternative would be to later contact the customer for payment information. However, there are some instances in which you might want such orders to enter into the system. For instance, in rare instances, the payment gateway that you are using may be experiencing technical issues (e.g. their servers are down), so that no credit card transactions are being accepted. In such a case, you may want to temporarily accept orders and then re-run the card from the admin once the payment gateway is working again. [More]
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