The following document will walk you through the steps to setup UPS OAuth credentials for use with the UPS rating and shipping APIs. [More]

This week we've seen reports of issues getting real-time shipping rates back from UPS's Rating API. We tracked the issue down to incompatible cipher suite support for TLS 1.2 between the server running BV Commerce and the UPS Rating API server. The intermittent nature of this problem seems to indicate that the change was made by UPS and was slowly rolled out to their server farm. Windows Server 2012 seems to be the most susceptible to this issue. Using IIS Crypto's default cipher suite settings ... [More]

Without special configuration Google Analytics does not properly attribute revenue and transaction data for customers that use PayPal to pay for their order. [More]

A common problem that many merchants run into when they enable PayPal as a payment option is that some orders enter into BV Commerce without a phone number. This can be a problem if the merchant needs to contact the customer regarding their order. [More]

By default, BV Commerce will not place an order if the customer’s credit card is declined. In most cases, this is what the merchant wants, as the alternative would be to later contact the customer for payment information. However, there are some instances in which you might want such orders to enter into the system. For instance, in rare instances, the payment gateway that you are using may be experiencing technical issues (e.g. their servers are down), so that no credit card transactions are being accepted. In such a case, you may want to temporarily accept orders and then re-run the card from the admin once the payment gateway is working again. [More]

The process of upgrading to BV Commerce 2020 is nearly identical to past release upgrades. Read on for the specific upgrade instructions for your version of BV Commerce [More]

The process of creating a fresh installation of BV Commerce 2020 is identical to creating a fresh install of the 2018 version. Prior to installing please verify that your server supports the minimum requirements. If you are unsure please contact your hosting company or IT department. [More]

Here is the complete list of new features, enhancements, and bug fixes in BV Commerce 2020. This list is relative to the previous release, BV Commerce 2018 SP1. [More]

BV Commerce and Avalara are hosting a free webinar on Tuesday, July 31 to keep you informed and stay ahead of the changing sales tax regulations resulting from the recent US Supreme Court ruling. [More]

On June 21st, 2018 the US Supreme Court ruled in a landmark case (South Dakota v. Wayfair) that will affect the future of internet sales tax collection. This ruling opens the door for states to require online merchants to remit sales tax, regardless of whether they have a physical presence in that state. So as an ecommerce merchant, what does this mean for your business? Our sales tax partner, Avalara, is here to answer these questions with this eleven point FAQ. [More]