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BVC 5 - Handling Declines

In this tutorial, we’ll discuss how to stop a customer from proceeding at checkout when a credit card payment is declined.

First, navigate to the Options > Workflows menu in the admin.

Select the edit button corresponding to the “Process New Order” Workflow.

Locate “Auth or Charge Credit Cards if present / Receive Credit Cards”.



Select its corresponding “edit” button.

This page allows you to modify the “Auth or Charge Credit Cards if present” Workflow Task. Let’s discuss each option:

Receive Credit Card Task
Step Name Sets the step name for this particular Workflow Task. You can rename this Task if needed.
Throw Errors on Failure If checked, the customer will be presented with an error message if the Credit Card transaction fails.
Error Message for Customer Defines the error message the customer will see if the Credit Card transaction fails.
Set Order Status on Failure If checked, the order's status will update to the status defined in the next option. If unchecked, the order status will remain as "In Process".
Order Status on Failure Sets the status of the order if the Credit Card transaction fails.
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  • Toll-free  888-665-8637
  • International  +1 717-220-0012