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GHanlon
#1 Posted : Tuesday, May 14, 2019 8:47:08 AM(UTC)
GHanlon

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Joined: 2/24/2016(UTC)
Posts: 64
United States

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Whenever customers use PayPal Express as their payment option, their PayPal account email address gets imported/overwrites their account email address (or email they manually entered).

This is causing a major issue as we have a design review process involving us contacting the customer via email for their approval. Many customers use a "junk" email address for their PayPal account, and therefore do not see our emails with their designs.

Is there a way to prevent their PayPal email from importing/overwriting the email address already in the email address field?
Aaron
#2 Posted : Tuesday, May 14, 2019 1:55:08 PM(UTC)
Aaron

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Joined: 4/2/2004(UTC)
Posts: 2,264
United States
Location: Hummelstown, PA

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This should be doable, but it will require that the PayPal integration be customized.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
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