• Toll-free  888-665-8637
  • International  +1 717-220-0012
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

GHanlon
#1 Posted : Thursday, November 07, 2019 11:44:51 AM(UTC)
GHanlon

Rank: Member

Joined: 2/24/2016(UTC)
Posts: 70
United States

Thanks: 7 times
In the past couple of weeks, we've been having "Message Send Failed" error messages when trying to send New Order Receipt on some orders, but not all. A test order to one of our @kataaro.com email addresses did not result in this error message.

At first we thought it had to do with some spam filters the customers have setup. However, we now have a regular customer who cannot log in to their account and receive an error message when attempting to do so, which is making me second guess the issue.

When I went into their account, I clicked the Reset Password button, but received another Message Send Failed error message. We changed the email address on their account to addresses with different extensions (gmail, hotmail, etc) that belong to any of us, and the only one that worked for the password reset email was one of our emails with @kataaro.com.

What are some possibilities for this new issue? We have not yet updated to the latest patch.
Aaron
#2 Posted : Thursday, November 07, 2019 12:15:04 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,296
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 145 time(s) in 140 post(s)
There are many possibilities for something like this. Please open a support ticket so we can troubleshoot.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

©2019 Develisys. All rights reserved.
  • Toll-free  888-665-8637
  • International  +1 717-220-0012