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NP
#1 Posted : Wednesday, February 06, 2019 7:19:23 AM(UTC)
NP

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Joined: 2/10/2017(UTC)
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India
Location: Nashik, Maharashtra

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Hello Team,

We are using BVC2015. Our client has issue: "Credit card info purge issue". Details are as follows:

"The credit card information is set to purge at 180 days but it is still purging after 30 day" and client comments" I just tried to process a customer refund but it is 1 day over 1 month after the transaction and the card info is gone.

We have attached image "CreditcardPurgeIssue.png" where we are setting "Cleanup Orders Older Than" attribute.

Could you please help us to find out issue i.e "how credit card info purge even though we have set 180 days"

Thank You.
NP attached the following image(s):
CreditcardPurgeIssue.png (58kb) downloaded 2 time(s).

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Aaron
#2 Posted : Wednesday, February 06, 2019 9:46:34 AM(UTC)
Aaron

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The setting you highlighted is actually for the retention of unplaced orders (i.e. carts). Credit card data for placed orders is purged after 30 days assuming that order is marked "Complete".
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
NP
#3 Posted : Thursday, February 07, 2019 5:26:14 AM(UTC)
NP

Rank: Member

Joined: 2/10/2017(UTC)
Posts: 62
India
Location: Nashik, Maharashtra

Thanks: 6 times
Thank you for the reply !!!
We have sent your reply to our client. We will let you know if need any other help for this issue.
NP
#4 Posted : Thursday, February 07, 2019 9:13:09 AM(UTC)
NP

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Hello Team,

As per our client request,
Can we change no. of days for Credit card data purging from any BV admin module Or through any DB changes?

Please suggest any solution for changing Credit card purge data setting from 30 days to 180 days?

Thank You.
Aaron
#5 Posted : Friday, February 08, 2019 9:16:01 AM(UTC)
Aaron

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There is no setting to change this. We would strongly caution against making this customization since your client will significantly increase their exposure by retaining credit card data for that period of time (6 times longer).
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
NP
#6 Posted : Wednesday, February 13, 2019 5:00:49 AM(UTC)
NP

Rank: Member

Joined: 2/10/2017(UTC)
Posts: 62
India
Location: Nashik, Maharashtra

Thanks: 6 times
Thank you for the reply.
We have sent your reply to client. We will get back to you if we need any thing else.
NP
#7 Posted : Wednesday, February 13, 2019 8:55:08 AM(UTC)
NP

Rank: Member

Joined: 2/10/2017(UTC)
Posts: 62
India
Location: Nashik, Maharashtra

Thanks: 6 times
Hello Team,

As per our client request,
Can we change Credit card purge data setting from 30 days to 60 days instead of 180 days.?

Thank You.
Aaron
#8 Posted : Wednesday, February 13, 2019 9:49:42 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,285
United States
Location: Hummelstown, PA

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Originally Posted by: NP Go to Quoted Post
Hello Team,

As per our client request,
Can we change Credit card purge data setting from 30 days to 60 days instead of 180 days.?

Thank You.


Re-quoting my earlier response below:

Originally Posted by: Aaron Go to Quoted Post
There is no setting to change this. We would strongly caution against making this customization since your client will significantly increase their exposure by retaining credit card data for that period of time (6 times longer).


Restated for further clarity: there is no setting in the admin to change to accomplish this, but you (or a developer) can customize the software to do anything you like. However, we strongly discourage you from making this change.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
NP
#9 Posted : Wednesday, February 20, 2019 8:38:20 AM(UTC)
NP

Rank: Member

Joined: 2/10/2017(UTC)
Posts: 62
India
Location: Nashik, Maharashtra

Thanks: 6 times
Thank You for reply.
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