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TKatch
#1 Posted : Friday, February 24, 2017 12:25:44 PM(UTC)
TKatch

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Joined: 1/23/2013(UTC)
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Location: Joliet, IL

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What kind of file types can be uploaded as an option for products? I thought we were able to receive .pdf files in the past but it seems that lately they don't come through. The file name shows in the order but only a paper/paper clip icon appears for the image.
Aaron
#2 Posted : Friday, February 24, 2017 1:07:35 PM(UTC)
Aaron

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Originally Posted by: TKatch Go to Quoted Post
What kind of file types can be uploaded as an option for products?

The default file extensions are:

  • jpg
  • jpeg
  • gif
  • png
  • bmp
  • pdf

Originally Posted by: TKatch Go to Quoted Post
I thought we were able to receive .pdf files in the past but it seems that lately they don't come through. The file name shows in the order but only a paper/paper clip icon appears for the image.

You can, but PDFs are not viewable inside an HTML page. They must be viewed in a PDF viewer.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
TKatch
#3 Posted : Friday, February 24, 2017 2:39:24 PM(UTC)
TKatch

Rank: Member

Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL

Thanks: 64 times
Okay, so how do I access the file to view it. I've got PDF viewers through my browsers and installed on my PC. When I view the BV order within admin, and edit the item so I can see the file, I can't access the file (see attached screenshot).
TKatch attached the following image(s):
Upload_File.gif (240kb) downloaded 3 time(s).

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Aaron
#4 Posted : Saturday, February 25, 2017 9:30:45 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,381
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Originally Posted by: TKatch Go to Quoted Post
Okay, so how do I access the file to view it. I've got PDF viewers through my browsers and installed on my PC. When I view the BV order within admin, and edit the item so I can see the file, I can't access the file (see attached screenshot).


With the 2013-2015 security hotfix that we released the full file path is not shown. Uploads are saved to /files/productinputs/ and have the file name that you see. However, we also append a unique string to the end of the filename (but before the extension) to ensure filename uniqueness.

In BVC 2017 we show the full file path in the admin so you can just copy/paste it into your browser.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
TKatch
#5 Posted : Monday, February 27, 2017 10:29:02 AM(UTC)
TKatch

Rank: Member

Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL

Thanks: 64 times
Okay, so the hotfix broke it but the upgrade will fix it. Got it, thanks.
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