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GHanlon
#1 Posted : Monday, June 20, 2016 11:49:07 AM(UTC)
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We had a new customer order through an affiliate link that contains a coupon code for first-time customers. This particular order did not receive a discount. I checked the link, code, and HTML to see if there were any inconsistencies, but everything is correct. How is a "new customer" determined? By IP address, log-in information, etc? Thanks.
Aaron
#2 Posted : Monday, June 20, 2016 1:05:11 PM(UTC)
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How is the offer configured for first-time customers?
Aaron Sherrick
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GHanlon
#3 Posted : Monday, June 20, 2016 1:09:39 PM(UTC)
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Originally Posted by: Aaron Go to Quoted Post
How is the offer configured for first-time customers?


Coupon code, minimum order of 1 item, minimum order amount of $0.01, 1 time use per customer, not able to be combined with other offers, must use coupon code (built into link).
Aaron
#4 Posted : Monday, June 20, 2016 2:20:58 PM(UTC)
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The "Per customer" limitation on Offers only works when your store requires account creation.
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GHanlon
#5 Posted : Monday, June 20, 2016 2:36:46 PM(UTC)
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That would be the "problem" then why that person didn't get the discount. Thanks for the help!
Aaron
#6 Posted : Monday, June 20, 2016 4:24:26 PM(UTC)
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We've thought about altering this behavior, possibly looking at both the user account (if applicable) and email address. While the email address is generally the most 'unique' bit of customer account info, it's also quite easy to circumvent by using a different address.
Aaron Sherrick
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GHanlon
#7 Posted : Tuesday, June 21, 2016 8:12:53 AM(UTC)
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Originally Posted by: Aaron Go to Quoted Post
We've thought about altering this behavior, possibly looking at both the user account (if applicable) and email address. While the email address is generally the most 'unique' bit of customer account info, it's also quite easy to circumvent by using a different address.


For a smaller company like us, I don't think that would be an issue to catch and charge the rest of the amount for the purchase. For larger businesses though, I think that would be problematic. Please keep us informed if you determine another way.
GHanlon
#8 Posted : Thursday, November 17, 2016 11:03:41 AM(UTC)
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Have the parameters of "per customer" offers been changed for the new update to include checking for email addresses instead of accounts? We're losing out on customers taking advantage of "per customer" offers because they aren't creating accounts. We don't want to force anyone to create an account to take advantage, nor do we want to stop using these kinds of offers.
Aaron
#9 Posted : Thursday, November 17, 2016 11:18:50 AM(UTC)
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Originally Posted by: GHanlon Go to Quoted Post
Have the parameters of "per customer" offers been changed for the new update to include checking for email addresses instead of accounts?

No changes have been made. You can review the complete list of changes in BVC 2017 (relative to BVC 2015 SP2) here:

http://www.bvcommerce.co...rce-2017-release-details
Aaron Sherrick
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GHanlon
#10 Posted : Thursday, November 17, 2016 11:40:39 AM(UTC)
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Is there any current way to make this work by checking email addresses?
Aaron
#11 Posted : Thursday, November 17, 2016 5:14:14 PM(UTC)
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Custom code could be written to handle this however you want.
Aaron Sherrick
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Jamesmartin45
#12 Posted : Monday, March 15, 2021 2:31:11 AM(UTC)
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