Rank: Member
Joined: 12/18/2013(UTC)
Posts: 5
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Hi,
We recently been upgraded to the newest version of BV. However, we just noticed that analytics is no longer logging out traffic. Upon further inspection, it looks like the analytic code itself isn't being outputted onto the page. Our settings have it enabled and our theme page does call the analytic script so I am not sure why it the analytic code isn't being placed on our website.
Jim & Slim's Internet Sales
Kim Yem
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,381 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Kim,
Are you running 2015 SP1? When you say that it's "no longer logging out traffic", are you referring to all trafffic or just sales/transactional data? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/18/2013(UTC)
Posts: 5
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Yes, the version is currently 2015 SP1.
As for the logging, nothing is showing on Google Analytic's since the upgrade. Looking at our website source code from the browser shows that the Google Tracking Code isn't actually on the page.
Our theme is still based on the older version but the theme does call the "AnalyticsTags.ascx" script
Manually inserting the tracking code works but we would still not have eCommerce tracking.
Our settings are correct as well and I have not notice any errors that would be related in our audit log.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,381 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Make sure that the code below appears in each of the master pages (.master) in your theme folder. Code:
<asp:ContentPlaceHolder ID="EndOfForm" runat="Server">
<uc:AnalyticsTags ID="AnalyticsTags1" runat="server" />
</asp:ContentPlaceHolder>
For this code to work you will need this line of code at the top of the page where all of the user controls are registered: Code:<%@ Register src="~/BVModules/Controls/AnalyticsTags.ascx" TagName="AnalyticsTags" TagPrefix="uc" %>
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Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/18/2013(UTC)
Posts: 5
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Yes, all the base template pages, default.master, home.master, product.master does indeed have both the register and calling code. This code was working before the upgrade. http://www.jimslimstools.com/ is our website.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,381 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Try comparing your theme to the Bvc2013 theme. Check for the placement of the code block that I posted above. This should appear at the bottom of the page just before the closing </form> tag. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/18/2013(UTC)
Posts: 5
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Thanks for the help. Took a bit of time but I manage to get things working by placing with the position of the analytic tag.
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