• Toll-free  888-665-8637
  • International  +1 717-220-0012
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

[email protected]
#1 Posted : Wednesday, October 16, 2013 5:21:47 PM(UTC)
michael@smartz.com

Rank: Member

Joined: 6/9/2011(UTC)
Posts: 12

We tried upgrading a store from BVC 5 SP3.2 directly to 2013, and from SP3.2 to 5.8 (using the update utility) and then to 2013.

After upgrading a Store from BVC 5 SP3.2 to 5.8 we noticed that the Authorize.Net Merchant Login and Transaction Keys were missing. The fields were also missing when upgrading directly from SP3.2 to 2013. We're concerned that there may be other missing settings that we haven't yet discovered. Has anyone run into this issue?

We're also having issues with Sample Offers not working when upgraded to 2013. The Offer worked during the intermediate 5.8 update, but didn't work in 2013. This was after both the direct upgrade from SP3.2 to 2013 and when updating from SP3.2 to 5.8 and then 2013. We're continuing to investigate the source of this error. The Source and Stack Trace are below. The error is occurring on Line 51:

Quote:

Source Error:

Line 49: Protected Sub LoadOfferEditor(ByVal offer As Marketing.Offer, ByVal force As Boolean)
Line 50: OfferEditor = CType(Content.ModuleController.LoadOfferEditor(offer.OfferType, Me), Content.OfferTemplate)
Line 51: OfferEditor.ID = "OfferEditor"
Line 52: OfferEditor.BlockId = offer.Bvin
Line 53: OfferEditor.Offer = offer


Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
BVAdmin_Marketing_OffersEdit.LoadOfferEditor(Offer offer, Boolean force) in D:\www\store.lonestarcandlesupply.com\bvadmin\Marketing\OffersEdit.aspx.vb:51
BVAdmin_Marketing_OffersEdit.Page_Load(Object sender, EventArgs e) in D:\www\store.lonestarcandlesupply.com\bvadmin\Marketing\OffersEdit.aspx.vb:15
System.EventHandler.Invoke(Object sender, EventArgs e) +0
System.Web.UI.Control.LoadRecursive() +70
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3063
Aaron
#2 Posted : Wednesday, October 16, 2013 7:14:28 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,392
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Originally Posted by: [email protected] Go to Quoted Post
After upgrading a Store from BVC 5 SP3.2 to 5.8 we noticed that the Authorize.Net Merchant Login and Transaction Keys were missing. The fields were also missing when upgrading directly from SP3.2 to 2013. We're concerned that there may be other missing settings that we haven't yet discovered. Has anyone run into this issue?

Yes, this is 'normal'. I believe this happens during the 5.7 upgrade with all of the PCI Compliance encryption changes. Offhand I can't think of any other area of the admin where settings are vaporized.

Originally Posted by: [email protected] Go to Quoted Post
We're also having issues with Sample Offers not working when upgraded to 2013. The Offer worked during the intermediate 5.8 update, but didn't work in 2013. This was after both the direct upgrade from SP3.2 to 2013 and when updating from SP3.2 to 5.8 and then 2013. We're continuing to investigate the source of this error.

Is "Sample Offers" a custom offer that you guys created or is this something left over from an earlier version of BV Commerce? Anyway, looking at the error I would guess that it's happening because it cannot load the /BVModules/Offers/Sample Offers/Edit.ascx control. Make sure that it exists and does not have any errors. You may want to try to compile the website using Visual Studio to suss out any errors.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
[email protected]
#3 Posted : Wednesday, November 6, 2013 1:34:57 PM(UTC)
michael@smartz.com

Rank: Member

Joined: 6/9/2011(UTC)
Posts: 12

Aaron,
Both of those were spot on. Thanks for the help!
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

©2024 Develisys. All rights reserved.
  • Toll-free  888-665-8637
  • International  +1 717-220-0012