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dan @ HYAS
#1 Posted : Friday, June 28, 2013 7:59:27 PM(UTC)
dan @ HYAS

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This just started. I'm getting a server error when attempting to view the "Catalog", "Marketing", or "Reports" pages.

When viewing the Audit Log, here is the information it is giving me.

D:\Domains\holidayyardartstore.com\wwwroot\BVModules\Reports\Daily Sales\View.aspx.vb(5): error ASPNET: Make sure that the class defined in this code file matches the 'inherits' attribute, and that it extends the correct base class (e.g. Page or UserControl).

One of the logs aslo shows this:

D:\Domains\holidayyardartstore.com\wwwroot\BVAdmin\Marketing\Default.aspx.vb(4): error BC30554: 'BaseAdminPage' is ambiguous.

I have not changed anything in some time, so any idea what could be causing this?

Thanks
Aaron
#2 Posted : Friday, June 28, 2013 9:11:22 PM(UTC)
Aaron

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Originally Posted by: dan @ HYAS Go to Quoted Post
D:\Domains\holidayyardartstore.com\wwwroot\BVModules\Reports\Daily Sales\View.aspx.vb(5): error ASPNET: Make sure that the class defined in this code file matches the 'inherits' attribute, and that it extends the correct base class (e.g. Page or UserControl).

One of the logs aslo shows this:

D:\Domains\holidayyardartstore.com\wwwroot\BVAdmin\Marketing\Default.aspx.vb(4): error BC30554: 'BaseAdminPage' is ambiguous.

Sounds like you may need to have your ISP restart your app pool. You can manually force this by downloading and re-uploading your Web.config file.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
dan @ HYAS
#3 Posted : Saturday, June 29, 2013 6:44:58 AM(UTC)
dan @ HYAS

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Aaron:

So i would need to basically remove the web.config file. then re-upload the file?

I'll try that.
dan @ HYAS
#4 Posted : Saturday, June 29, 2013 6:47:58 AM(UTC)
dan @ HYAS

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Arron:

That worked, thanks.
dan @ HYAS
#5 Posted : Monday, July 15, 2013 10:30:48 AM(UTC)
dan @ HYAS

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Aaron:

This happened to me again over the weekend. I just deleted the web.config file and re-uploaded it and all was fine.

What would be causing this and what can i do to prevent it?
Aaron
#6 Posted : Monday, July 15, 2013 4:38:42 PM(UTC)
Aaron

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Originally Posted by: dan @ HYAS Go to Quoted Post
This happened to me again over the weekend. I just deleted the web.config file and re-uploaded it and all was fine.

What would be causing this and what can i do to prevent it?

Did you make any changes to the site over the weekend? Typically when these error occur it happens a result of a site change that the ASP.NET compiler did not respond properly to.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
dan @ HYAS
#7 Posted : Monday, July 15, 2013 4:53:43 PM(UTC)
dan @ HYAS

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No changes made at all. I was out of town at and event. the only thing i did was enter some orders in from the admin panel.
Aaron
#8 Posted : Monday, July 15, 2013 10:44:40 PM(UTC)
Aaron

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Originally Posted by: dan @ HYAS Go to Quoted Post
No changes made at all.

I figured that would be the case. Unfortunately I don't have a solution for you. The problem stems from how ASP.NET dynamically compiles the website at runtime (unlike the other code in BV which is pre-compiled into assemblies/DLLs). In your case it sounds like something did not compile correctly or the compiled files, which are stored in a temporary folder, were corrupted. In our experience it's rare to see these errors after the code has compiled successfully; usually we only see these errors immediately after making a change on the site and before the ASP.NET compiler updates the files (e.g. if you get an error immediately after making a change you may need to refresh the page a few times until the error goes away--i.e. you've given the compiler enough time to notice the change and recompile the necessary files).

Edited by user Monday, July 15, 2013 10:45:34 PM(UTC)  | Reason: Not specified

Aaron Sherrick
BV Commerce
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dan @ HYAS
#9 Posted : Wednesday, September 4, 2013 8:01:59 PM(UTC)
dan @ HYAS

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This continues to happen to my site. About once every week to week and half.
Aaron
#10 Posted : Thursday, September 5, 2013 6:53:52 AM(UTC)
Aaron

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Originally Posted by: dan @ HYAS Go to Quoted Post
This continues to happen to my site. About once every week to week and half.

You'll need to talk with your hosting company about this as this is a server-related issue, not a BV Commerce issue. You may need to have them adjust the frequency that the app pool is being recycled.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
dan @ HYAS
#11 Posted : Thursday, September 5, 2013 3:12:02 PM(UTC)
dan @ HYAS

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Should they increase or decrease the time? Is there anything else I need to have them check? I'm hosting with AppliedI.
Aaron
#12 Posted : Thursday, September 5, 2013 3:21:03 PM(UTC)
Aaron

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Originally Posted by: dan @ HYAS Go to Quoted Post
Should they increase or decrease the time? Is there anything else I need to have them check? I'm hosting with AppliedI.

I would just tell them the problem that you're having and see what they recommend. Most likely if they do make any changes to the app pool recycling frequency they would make it more frequent. Honestly, though, I'm not sure that's the problem. Typically the only time that we see this error is when updating site files (e.g. uploading updated files to the server).
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
dan @ HYAS
#13 Posted : Thursday, September 5, 2013 5:07:23 PM(UTC)
dan @ HYAS

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Posts: 77
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Location: Midlothian, TX

This is happening out of now where. It happened yesterday afternoon. I hadn't made any changes to the site files in over a week. I hadn't even changed anything in the Admin Side in a few days.

I will send them and e-mail and see what they can do.
Aaron
#14 Posted : Thursday, September 5, 2013 8:18:29 PM(UTC)
Aaron

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Applied Innovations is a partner so you may want to send them a link to this thread.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
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