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michael_b
#1 Posted : Tuesday, July 14, 2020 5:58:46 PM(UTC)
michael_b

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I don't receive any emails from The Contact Us page and no New Order emails notification. It's been a while and I. When I go to Site Settings ---> Mail Server and try to Send Test Message it works fine but still no emails from Contact US page and New Order emails. Any suggestions? Thank you.
Aaron
#2 Posted : Wednesday, July 15, 2020 11:01:17 AM(UTC)
Aaron

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Joined: 4/2/2004(UTC)
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United States
Location: Hummelstown, PA

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The first step is to verify that the email address(es) being used for the contact page and new order are correct. Go to Options >> Site Settings >> Email Addresses to do that.

The next thing to check is that the email templates don't have any issues. Using an incorrect replacement tag (token) can cause the processing to fail. You could try copy/pasting the template content from the demo store into your templates to test them.
Aaron Sherrick
BV Commerce
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