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TKatch
#1 Posted : Wednesday, August 17, 2022 5:31:28 PM(UTC)
TKatch

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Location: Joliet, IL

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I'm confused, as are our customers, about the Order Status. So, there are three statuses: Order Process Status / Payment Status / Shipping Status. When a customer orders but does not pay or only partially pays, I want the Order Process Status to be set to Pending Payment. But currently, the default status, whether paid or not, is set to In Process. So customers currently think that their order is proceeding (In Process) even though they have not paid. How to fix this?
Aaron
#2 Posted : Thursday, August 18, 2022 9:37:45 AM(UTC)
Aaron

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United States
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Tom,

The "Pending Payment" and "Ready for Shipping" order statuses are not used by the standard BVC order processing logic. Essentially BVC treats the order status as an 'overall' status of the order and lets the Payment Status and Shipping Status fields provide the payment and shipping status for the order rather than trying to cram both of those statuses into a single [order] status field.

You can manually set the "Pending Payment" and "Ready for Shipping" order statuses by editing an order, or you can create custom workflow step(s) to use/set them (as well as any custom order status you may choose to define).
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
 1 user thanked Aaron for this useful post.
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