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GHanlon
#1 Posted : Monday, July 13, 2020 3:45:15 PM(UTC)
GHanlon

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United States

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We had an order come in where the customer selected UPS Ground and paid $2 for the shipping method. This is not an accurate amount for the shipping cost (should have been in the $14 vicinity). The product they selected has an Extra Ship Fee of $2. The other shipping methods display accurate pricing (though not with the extra $2 added on).

Is it possible that the Extra Ship Fee is somehow overwriting the actual price for UPS Ground? Or is this an entirely different issue?
Aaron
#2 Posted : Tuesday, July 14, 2020 10:54:41 AM(UTC)
Aaron

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It sounds like the shipping rate came back as $0 (which can happen for a number of reasons) and then the $2 Extra Ship Fee was added to it.
Aaron Sherrick
BV Commerce
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