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#1 Posted : Friday, January 10, 2020 11:47:27 AM(UTC)

Rank: Member

Joined: 2/24/2016(UTC)
Posts: 79
United States

Thanks: 10 times
We received an order this morning that had a 10% discount on the subtotal. When looking to see what promo code was used, nothing was in the field, other than a comma (,) to indicate something was in the text box

I created a test order, and before entering any shipping information, added a space in the coupon code box and applied it. The result was a 10% discount from the subtotal.

I reviewed every order total coupon code we have set up through our offers, and everything that offers a 10% discount requires a specified code to be entered.

I even tried to create an offer that did not reduce the order total (and even reverse it) where the required coupon code was just a space. This did not resolve the issue.

Please look into this as soon as possible. I'm also curious if this is happening for other stores.
#2 Posted : Friday, January 10, 2020 12:35:19 PM(UTC)

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,314
United States
Location: Hummelstown, PA

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Was thanked: 150 time(s) in 145 post(s)

Please open a support ticket for this issue. It will be easier to troubleshoot, especially if we need to communicate any sensitive information. Thanks!
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
 1 user thanked Aaron for this useful post.
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