• Toll-free  888-665-8637
  • International  +1 717-220-0012
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

TKatch
#1 Posted : Wednesday, September 21, 2016 10:46:23 AM(UTC)
TKatch

Rank: Member

Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL

Thanks: 64 times
Customer changed his mind and we need to remove the image file that he uploaded. How can I do that?
Aaron
#2 Posted : Wednesday, September 21, 2016 10:54:08 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,381
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Does the customer have a new image or was the order canceled?
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
TKatch
#3 Posted : Wednesday, September 21, 2016 5:11:42 PM(UTC)
TKatch

Rank: Member

Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL

Thanks: 64 times
Adding an image to be embroidered is one of many options for this item. The order is not cancelled but he does not want that image embroidery option any longer. There is no new image to upload. Easy enough on our end to just ignore the rogue image, but the client can't seem to grasp that the image is there but will not be embroidered on his product.
Aaron
#4 Posted : Wednesday, September 21, 2016 5:18:46 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,381
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Originally Posted by: TKatch Go to Quoted Post
The order is not cancelled but he does not want that image embroidery option any longer.


Geez...how did we not think of that use-case!? That should definitely be an option. As a stopgap you could create a 1x1 pixel transparent GIF or PNG called "none.gif/png" and replace the image with that. Yeah, I know; it's lame.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
 1 user thanked Aaron for this useful post.
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

©2024 Develisys. All rights reserved.
  • Toll-free  888-665-8637
  • International  +1 717-220-0012