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Bv 5.8 not updating after variant selection
Rank: Member
Joined: 4/29/2010(UTC)
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Has anyone experienced the product page variant or add to cart event not firing after the drop down list option for a variant has been changed? The problem seems to be very intermitent with it being quite pronounced on some machines and less so on others?
It behaving this way across multiple themes.
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Rank: Member
Joined: 4/29/2010(UTC)
Posts: 253
Thanks: 4 times
Was thanked: 11 time(s) in 10 post(s)
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Ok I have added a couple of alerts to the theme.js file to see if the anthem event fires and it does for the majority of cases.
Then all of a sudden it appears to fail when creating an event listener for the dropdown change event. A quick F5 and everything works again, or selected Please Choose kicks it back into life again. Anyone else had this happen?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,381 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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Is the product template stock or customized? Are you seeing any JS errors? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 4/29/2010(UTC)
Posts: 253
Thanks: 4 times
Was thanked: 11 time(s) in 10 post(s)
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It is a custom template, however the stock templates seem to have the same behaviour. No js issues in firebug at all, it just stops responding. I am now wondering if it could be connected to an App_Browser issue in the .Net 2 framework?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,381 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Usually when we see issues with the options functionality on the product page it's because something was changed in the template ASPX that breaks the AJAX functionality (e.g. move a control out of an Anthem Panel control so it no longer gets updated). |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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