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TKatch
#1 Posted : Thursday, March 23, 2017 3:42:15 PM(UTC)
TKatch

Rank: Member

Joined: 1/23/2013(UTC)
Posts: 186
Location: Joliet, IL

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Anyone have an idea why USPS has been having trouble calculating shipping for some international orders from the front end of the website? The error message I got when running a test says to enter the correct region (see attached). Creating the same order from Admin finds shipping cost immediately, without a problem. Also, when editing an order with missing shipping cost, the shipping cost will be offered.
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Aaron
#2 Posted : Tuesday, March 28, 2017 2:38:49 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
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United States
Location: Hummelstown, PA

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Here are a couple things you can check:

  • Do the products in the order all have weights?
  • Turn on diagnostics mode from the shipping method edit page. Try to get rates and then check the Audit Log for messages and errors. At a minimum you will see the API request and response, though it is difficult to view that in the admin since it is XML.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
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