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ProParts
#1 Posted : Thursday, April 07, 2016 8:10:49 AM(UTC)
ProParts

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Joined: 12/17/2015(UTC)
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Location: Salem, NH

I am looking for some thoughts on an email provider that can integrate with BV. We currently use Campaigner and it does not meet our needs. I am looking for a program that can send automatic or reoccuring emails based upon sales from BV. For example 1 week after we ship the product it automatically emails the customer with a thank you email or if the customer buys a certain brand I can set up an email that will auto send a week or two later.
Steve95
#2 Posted : Thursday, April 07, 2016 9:01:22 AM(UTC)
Steve95

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Would something like https://www.campaignmonitor.com/ or http://mailchimp.com/ meet your needs? With both of those options some custom programming would be required in order to sync them with your BV sales etc.
Aaron
#3 Posted : Thursday, April 07, 2016 9:37:32 AM(UTC)
Aaron

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Our challenge is that there are a million different ESPs (email service providers) out there and everyone seems to use a different one. That makes offering out-of-the-box integration a difficult proposition.

The more automation features you want the higher-end the provider will need to be. So, if MailChimp doesn't meet your needs I would look at something like Listrak.
Aaron Sherrick
BV Commerce
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TKatch
#4 Posted : Tuesday, April 12, 2016 11:10:38 AM(UTC)
TKatch

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Could something be built right into a BV workflow to send additional emails with time delays after order is shipped? So auto-send one shipping email, as-is, and then 10 days later a follow up email, maybe requesting feedback.
Steve95
#5 Posted : Tuesday, April 12, 2016 11:45:48 AM(UTC)
Steve95

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You probably could and put it on a similar timer to the cart clean up methods etc. However you would have to create a custom order task to run within the workflow. And therefore some custom programming would be required in order for it to work.
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